FAQ

Need answers? You can find them in the following Frequently Asked Questions, or please contact us at the WCLC Customer Care Department at 1-800-665-3313, Monday to Friday, from 8:30 am to 9:30 pm CT, and Saturday and Sunday from 1:30 pm to 9:30 pm CT.

Q. Do I have to complete the E‐PLAY GAME to find out if my ticket is a winner?
A. No. The E‐PLAY adds value to the traditional scratch & win experience by adding sound and motion to the game, but it’s not necessary to complete the game to know if you’ve won a prize. The prize outcome is predetermined and coded into the lottery ticket. To find out if your ticket is a winner, you may: scan the lottery prize barcode under latex using the Lotto Spot! App on your smartphone, or scan the lottery prize barcode under latex using a self-ticket‐checker at a WCLC Lottery Retailer, or validate your lottery ticket for prizes by a WCLC Lottery Retailer.

Q. Why do I not get a prize result indicated when I scan my ticket at a Retailer or use the Lotto Spot! App?
A. You must scan the rectangular lottery pdf barcode under latex that is contained in the main play area of your ticket to find out if your ticket is a winner using the self‐ticket‐checker or Lotto Spot! App. Do not scan the square E‐PLAY QR game code with a self‐ticket-checker or Lotto Spot! App.

Q. What must I reveal to win a prize in this game?
A. During ROUND play, you must reveal 3 identical symbols in a ROUND to win the corresponding prize in PRIZE LEGEND. During Bonus game play, if you reveal a prize amount, you win that prize amount.

Q. How do I unlock the BONUS game?
A. If you reveal a horseshoe symbol  during ROUND play, you will play a BONUS game that will commence at the end of ROUND play.

Q. What are the minimum system requirements for my electronic device?
A. The GOLD RUSH E‐PLAY GAME can be played on any computer or mobile device that meets the minimum requirements listed below, with the latest web browser installed:
Web version:
OS: Windows/Mac/Linux
Processor: Dual-core @ 2.4 GHz (i5 or i7 Intel or AMD equivalent)
Memory: 2 GB RAM
DirectX: >=10
Storage: >=100 MB
Mobile version:
Android: 4.1 Jelly Bean (16)
iOS: version 9